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Global call centers: achieving outstanding customer service across cultures and time zones

Granered, Erik,

Global call centers: achieving outstanding customer service across cultures and time zones by Erik Granered - Boston Nicholas Brealey International 2005 - 24 cm.xiv, 206 p. :

ISBN: 978-1904838036

Subjects--Topical Terms:
Achieving outstanding
Cultures
Center management

Dewey Class. No.: 658.8 / GRA

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Global call centers: achieving outstanding customer service across cultures and​ time zones

Global call centers: achieving outstanding customer service across cultures and time zones