000			00635nam a2200229Ia 4500
008			170101s2002 xx 000 0 und d
020			_a817866321X
082			_a658.8 JHA
100			_aJha, S. M.
245		0	_aServices marketing
250			_a4th ed.
260			_aMumbai _bHimalaya Publishing House _c2002
300			_a611p.
500			_aGratis by Mr. Saurin Gandhi
650			_aCustomer services
650			_aCustomer services -- Management
650			_aMarketing
650			_aMarketing Management
650			_aService industries -- Management
650			_aService industries --Marketing
942			_2ddc _cBK _01
999			_c1927 _d1927