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	1.	Service Operations Management: Improving Service Delivery by Clark, Graham Johnston, Robert Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson Education 2009 Availability: Items available for loan: FMS Library (1)Call number: 658.22 JOH. Place hold Add to cart (remove)

	2.	Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver. by Johnston, Robert by Clark, Graham by Shulver, Michael Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson 2018 Availability: Items available for loan: FMS Library (1)Call number: 658 JOH. Place hold Add to cart (remove)

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