TY - BOOK AU - Singh, Dalip TI - Emotional intelligence at work: a professional guide SN - 9780761935322 U1 - 158.7 SIN PY - 2001/// CY - New Delhi PB - Response Books KW - Emotional intelligence KW - Organizational behavior KW - Organizational effectiveness KW - Problem solving KW - Psychology, Industrial KW - Theory of constraints (Management) N2 - Emotional intelligence: the concept -- Emotional intelligence and your personality -- Can EQ be developed? -- Emotional skills that managers should learn -- Emotional intelligence: the empirical evidence -- Guidelines for training and development -- Guide ER -