000			01137nam a2200253Ia 4500
008			170101s2013 xx 000 0 und d
020			_a9780385346948
082			_a658.8343 KAZ
100			_aKazanjian, Kirk
245		0	_aDriving loyalty: turning every customer and employee into a raving fan for your brand
250			_a1st ed.
260			_aNew York _bCrown Business _c2013
300			_ax, 257 p. _bill. _c25 cm
500			_aSuggested by Dr. Preeta Vyas
505			_aThe world the box made; Be open to opportunity; Spread trading; Options and non-linear derivatives; Structured products on energy; Metatrading strategies and capital allocation techniques.
520			_aIn Driving Loyalty, you'll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led t orising profitability and some of the highest customer and employee satisfaction scores in the industry
650			_aBrand loyalty
650			_aCorporate culture
650			_aCustomer loyalty
650			_aCustomer services
650			_aLoyalty
650			_aOrganizational behavior
942			_2ddc _cBK
999			_c2063 _d2063