000			00527nam a2200181Ia 4500
008			170101s2011 xx 000 0 und d
020			_a9788132103127
082			_a658.812 MAH
100			_aMahajan, Gautam
245		0	_aTotal customer value management: transforming business thinking
250			_a1st ed.
260			_aNew Delhi _bResponse Books _c2011
300			_axx, 326 p.
650			_aCustomer relations - Management
650			_aRelationship Marketing
650			_aTotal quality management
942			_2ddc _cBK
999			_c1633 _d1633