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Driving loyalty: turning every customer and employee into a raving fan for your brand

by Kazanjian, Kirk.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Crown Business 2013Availability: Items available for loan: FMS Library (1) Call number: 658.8343 KAZ.

Trade-off : why some things catch on, and others don't Kevin Maney

by Maney, Kevin.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Broadway Books 2009Availability: Items available for loan: FMS Library (1) Call number: 338.064 MAN.

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