Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver.
Material type: TextPublication details: Noida Pearson 2018Edition: 4th edDescription: xxi, 462 p. : ill. ; 25 cmISBN: 9789386873309Subject(s): Service industries Management | Service concept | Managing supply relationships | Service strategy | Driving continuous improvementDDC classification: 658Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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FMS Library
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General | 658 JOH (Browse shelf(Opens below)) | Available | M002697 |
Includes bibliographical references and index.
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