TY - BOOK AU - Zhu, Joe TI - Quantitative models for performance evaluation and benchmarking: data envelopment analysis with spreadsheets SN - 9780387859811 U1 - 658.42222 ZHU PY - 2009/// CY - United States of America PB - Springer KW - Benchmarking (Management) KW - Industrial management -- Mathematical models KW - Organizational effectiveness N1 - Suggested by Prof. Diptiranjan Mahapatra N2 - This second edition improves a number of DEA spreadsheet models and provides a DEAFrontier software for use with Excel 2007. Several new DEA models and approaches are added. For example, a new DEA-based supply chain model (chapter 8) and DEA models for tw ER -