TY  - BOOK
AU  - Chakrabarti, Rajesh.,
TI  - Grit guts and gumption: driving change in a state-owned giant 
SN  - 978-0670085002
U1  - 332.106 
PY  - 2010///
CY  - Ahmedabad
PB  - Penguin Books India Viking
KW  - Notwithstanding
KW  - Customers
KW  - Public sector
KW  - Analysis and anecdotes
ER  -