TY  - BOOK
AU  - Kazanjian, Kirk
TI  - Driving loyalty: turning every customer and employee into a raving fan for your brand
SN  - 9780385346948
U1  - 658.8343 KAZ 
PY  - 2013///
CY  - New York
PB  - Crown Business
KW  - Brand loyalty
KW  - Corporate culture
KW  - Customer loyalty
KW  - Customer services
KW  - Loyalty
KW  - Organizational behavior
N1  - Suggested by Dr. Preeta Vyas; The world the box made; Be open to opportunity; Spread trading; Options and non-linear derivatives; Structured products on energy; Metatrading strategies and capital allocation techniques
N2  - In Driving Loyalty, you'll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led t orising profitability and some of the highest customer and employee satisfaction scores in the industry
ER  -