TY  - BOOK
AU  - Ghose, Amitabha
TI  - Customer relationship management in retail
SN  - 9788131418871
U1  - 658.812 GHO 
PY  - 2008///
CY  - Hyderabad
PB  - ICFAI University Press
KW  - Customer relations - Management
KW  - Customer services --Management
KW  - Price and Promotion
KW  - Price regulation --India
KW  - Prices
N1  - Gratis by Dr. Preeta Vyas
ER  -