Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver.

By: Johnston, RobertContributor(s): by Clark, Graham | by Shulver, MichaelMaterial type: TextTextPublication details: Noida Pearson 2018Edition: 4th edDescription: xxi, 462 p. : ill. ; 25 cmISBN: 9789386873309Subject(s): Service industries Management | Service concept | Managing supply relationships | Service strategy | Driving continuous improvementDDC classification: 658
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General Stacks 		General 658 JOH (Browse shelf(Opens below)) Available M002697

Includes bibliographical references and index.

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