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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs

By: Vavra, Terry GMaterial type: Text

TextPublication details: Milwaukee ASQ Quality Press 1997Edition: 1st edDescription: xviii, 490 p. ill. 24 cmISBN: 9780873894050Subject(s): Consumer satisfaction--EvaluationDDC classification: 658.812 VAV

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	FMS Library	General	658.812 VAV (Browse shelf(Opens below))	Available		M001786

Suggested by Prof. Diptiranjan Mahapatra

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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs