Total quality management
Besterfield, H. Dale
Total quality management by Dale H. Besterfield ... [et al.]. - 5th ed. - New Delhi Pearson India education 2019 - xi, 640 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9789353066314
Total quality management
Continuous process improvement
Performance measures
Employee involvement
Customer Satisfaction
Leadership
658.562 / BES
Total quality management by Dale H. Besterfield ... [et al.]. - 5th ed. - New Delhi Pearson India education 2019 - xi, 640 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9789353066314
Total quality management
Continuous process improvement
Performance measures
Employee involvement
Customer Satisfaction
Leadership
658.562 / BES